CIO Services

The prominence of the Chief Information Officer (CIO) position has risen greatly as Information Technology has become a more important part of business. CEOs have a difficulty in finding the right person for this position because of the dilemma whether to have a Technical person or a Management person. To make matters worse, a Techno Managerial CIO comes with a high price tag and may not stay long in the organization.

Innovative Solution
Aurum Soft offers an innovative solution to resolve this serious issue. CIO Services from Aurum Soft provides a Fully Managed IT Solution by

Working with executive management to develop IS strategies to meet business needs

Working with operations management for putting in place suitable IT systems, including IT Vendor management, coordination for IT       equipment maintenance, Software License etc

Working with IS personnel on execution for day-today activities and reporting

How Implemented

A technical person will be positioned at the Client location on a full time basis to meet day-to-day requirements. A Senior IT Consultant with over 20 years of IT Management experience will guide the Client’s Management on all IT Strategy, Planning, and execution related activities on need basis with a minimum assured number of hours every week.

The CIO Services Include:

IT need analysis - We analyze your IT requirements based on your business needs and suggest right configuration of IT equipment      (right-sizing IT infrastructure)

Capacity Planning and Usage Reports

Technology Vendor Management including establishing Service Level Agreements (SLA’s) with key vendors

Establish technology and information management strategy to meet business requirements.

Provide practical and strategic guidance to the company leadership team in all areas relating to the use of technology.

Hardware Support - We assist you in procurement and maintenance of Servers, Networks, Desktops and Laptops

Software Support - We Audit and Manage all your Software Licenses. We can help you in running your Application Software

IT Security - We protect your systems from viruses, vulnerabilities and backup your data. Additionally, we can plan and put in place a      full-fledged Disaster Recovery System

Technical Project Management

Develop RFP / RFQ’s and work with vendors through the bidding and implementation process

Establish procedures, hire and train Technical Staff

User / System Administration

Network Administration and Support - Network all your Computers, Monitor Internet Connectivity, Network Traffic and provide     suitable solutions for improvement, if required

Internet Access and Firewall Administration

Email Administration

Remote System Management - We solve problems promptly to meet agreed service levels by remotely accessing your systems to      resolve issues. This remote support capability is fully secured

Help Desk Support - Logging and Tracking of Calls using ITIL procedures

Benefits to the Customer

Client focuses on Core Business while Aurum Soft takes care of IT

Clearly defined SLA based Service Delivery Model with Non Disclosure Agreement to give total confidence

Consistent Support with pool of Knowledgeable Resources (ITIL methodology)

Predictable Data Backup and Disaster Recovery

On Demand Enhancement / Pay and Use for additional resources

Expert IT Advice

Guaranteed Accessibility of Systems

‘One-Stop-Shop’ for all IT needs of Client

Operational Efficiency of Client’s IT Operations with better Uptime

Support solutions are provided for a nominal monthly fixed fee

Better ROI - Reduced Cost of Operation due to Shared Expert Resources and Remote IT Management

Service from a Public Listed Company