Services

Virtual IT Services

Aurum Soft takes total ownership of managing and supporting client’s IT Systems remotely through a secure and well established quality process. Acting as the Client's Virtual IT department, this fully managed IT services is offered in two ways.

a. Using Client’s IT resources
b. Supplying IT resources and Coordinating with IT Vendors

The services include:

IT need analysis - We analyze your IT requirements based on your business needs and suggest right configuration of IT equipment     (right- sizing IT infrastructure)

Capacity Planning and Usage Reports

Hardware Support - We assist you in procurement and maintenance of Servers, Networks, Desktops and Laptops

Software Support - We Audit and Manage all your Software Licenses. We can help you in running your Application Software

IT Security - We protect your systems from viruses, vulnerabilities and backup your data. Additionally, we can plan and put in place a      full-fledged Disaster Recovery System

User / System Administration

Network Administration and Support - Network all your Computers, Monitor Internet Connectivity, Network Traffic and provide      suitable solutions for improvement, if required

Internet Access and Firewall Administration

Email Administration

Remote System Management - We solve problems promptly to meet agreed service levels by remotely accessing your systems to      resolve  issues. This remote support capability is fully secured

Web Services - Design and Hosting of Web-sites including Domain Registration

Mobile Computing Support - SMS based Applications and Support

Help Desk Support - Logging and Tracking of Calls using ITIL procedures

On Demand Supply of Manpower for IT Manager, Sys Admin, Networking, Data Entry, etc.

Handholding to obtain Quality Certifications like

    °   ISO9000, ISO27001, ISO20000
    °   
BS25999
    °   CMMi